Terms and Conditions

1. Definitions "the hotel" refers to Monkey Island Hotel, "the client" refers to the individual, company or organisation making the booking. "the event" refers to the event described in the conference order or banqueting event order.

2. Contract when a booking is confirmed to the Hotel in writing a contract is deemed to exist. These terms and conditions form part of the contract. Written confirmation is required on company letterhead.

3. Confirmation a) All bookings are considered as provisional until written confirmation has been received by the Hotel. B) The signed contract must be returned to the hotel within 5 working days of the date of issue or, if such time is not available, within 48 house of arrival. If the Hotel does not receive the contract within this period, the Hotel reserves the right to release the booking and re-let the facilities.

4. Numbers a) Banqueting. The minimum number of persons advised should not drop below 90% if the original booking. Final numbers must be advised to the Hotel at least five days prior to the event & in the event of the numbers being increased on the day or if the numbers are less than expected the highest number will be charged for.
   
   b) conferences. The final number of people attending the event must reach the Hotel in writing at least seven working days prior to the date of the event. You will be charged in full for that number which should not be less than 90% of the original booking.
   
   c) Should the client wish to increase the number of guests attending the event in excess of the contracted number the Hotel will use all reasonable endeavours to comply with such request subject to the availability if facilities, but will not be liable should it fail to do so. The Hotel may increase its charges in accordance with the increased number of guests attending.

5. Finance a) Private Bookings A non-refundable deposit will be required to confirm. A forecast of charges will be submitted on request & 100% of this less the deposit must be paid 7 clear days prior to the event. The balance of all charges incurred must be settled in the day.
   
   b) Company Bookings The Hotel reserves the right to charge a deposit on confirmation of the event. Credit is granted at the Hotels sole discretion & Credit references may be requested before agreement. Applications for a credit account with the hotel must be received no later than 28 days prior to the date of the event & must be made on the Hotels application form. The account must be checked & signed off by the nominated signatory at the end of the event. The account will be sent immediately after the event. Credit terms are 30 days after which an interest charge of 2% per month or part of month will apply. If credit terms are not agreed by the hotel a full pre payment will be required. A forecast of charges can be submitted on request &100% of this less the deposit must be paid 7 clear days prior to the event.

6. Times The Client adhere to the timetable agreed with the Hotel & vacate the premises at the time agreed.

7. Cancellation a) In the circumstances that the client has to cancel or postpone a confirmed booking the Hotel will make every reasonable effort to resell the facilities on the clients behalf. If successful the Hotel will offset in whole or in part the following cancellation charges. This calculation will be made at the discretion of the Hotel & in any case subject to an administration fee of £100.00. Any cancellation, postponement of partial cancellation must be advised to the Hotel in the first instance verbally & confirmed in writing within 24 hours.

8. Health and Safety The client agrees to take "reasonable precautions" to ensure that no damage or injury is caused. The client is responsible for the actions of their guests & contractors & any damage or injury caused by them.
   
   b) Banqueting, Dinner Dance, Weddings etc i) Over 8 months notice 90% refunded. ii) Over 6 months notice 50% of deposit refunded. iii) Under 6 months notice deposit retained. iv) 3-6 months the client will be liable for 80% of the facilities & services booked. v) Within 3 months the client will be liable for 100% of the facilities and services booked.
   
   c) Conferences, Group rooms etc i) Over 3 months no charge will be levied. ii) 1-3 months the client will be liable for 80% of the facilities & services booked ("facilities & services" includes residential & non residential packages plus rental of equipment. iii) Within 1 month the client will be liable for 100% of the facilities & services booked.

9. Orderly Conduct The client will conduct the event in an orderly fashion ensuring that no nuisance is caused & will comply with any request of the Hotel Management & abide by all applicable rules, regulations, and policies.

10. Damage The client must take all reasonable precautions not to damage nor injure Hotel Property or staff & is responsible for the actions of their guests & contractors for any such damage or injury.

11. Additional Goods & Services The client agrees to pay the Hotel charges for any extra goods and seefices provided at their request or any person purporting to have the requisite.

12. Food & Beverages – No food or beverages may be bought into the hotel for consumption. Except Wedding cakes or with written agreement from the Hotel.

13. Exhibitions & Displays No stands, displays, signs or other equipment may be erected on the premises without prior written agreement by the Hotel.

14. Equipment a) the Client must obtain the Hotels written agreement to the use of all materials brought onto the premises by themselves or a third party. All equipment must comply with all current regulations. The client will be liable for any damage or injury which arises out of the use of the equipment.
    
    b) The client agrees to pay the Hotel charges for all electricity used additional to normal heating, lighting, computer of fax line arrangements.
    
    c) The Hotel cannot accept responsibility for the clients equipment.
    
    d) No incendiary nor explosive device may be activated under any circumstances within the Hotel or in the grounds.

15. Advertising Any publicity for events at the Hotel must be agreed by the management & must be of a standard that reflects the quality of the Hotel.

16. Prices Prices quoted are subject to variation up to three months prior to the function after which they may vary due to budget, VAT, inflation, current variation or other reasons which are outside the Hotels control.

17. Force Majeure If the Hotel is prevented of hindered from carrying out its obligations by circumstances beyond its reasonable control including (without prejudice to the generality of the foregoing) government intervention, strikes, labour disputes, accidents, acts of God, national, local disasters or war, then the Hotels’ liability to the client shall be no greater than the amount paid to the client by the Hotel in respect of the event.

18. Agreement Non-Assignable The benefits under this contract are personal to the client & shall not be assignable or transferred by the client.

19. Agreement Governed by English Law The contract shall be governed by all respects by English Law.

20. General a) Any notices of invoice hereunder shall be duly served on either party if delivered to their address as last notified in writing to the other part hereunder.
    
    b) No oral representations nor agreements are recognised by the Hotel & the conditions of the contract can be modified only by a supplementary written contract.
    
    c) Any headnotes shall not form part of these conditions.

21. Monkey Island Hotel management reserves the right to cancel/ change any information without prior notification.

EXCLUSIVE USE DUBAI CORPORATE PACKAGE

1. This offer cannot be redeemed or exchanged for cash at any time whatsoever and has no value.

2. We require three months notice in writing before your expected departure date to book the flight and hotel accommodation and is subject to availability only.

3. All booking arrangements will be made by Monkey Island Hotel (or their subsidiaries) at our discretion.

4. All flight tickets and accommodation are transferable.

5. You are responsible to make your own arrangements for travel to the airport of departure.
   

6. In the event of loss of tickets, we will charge a minimum of £100.00 administration fee to replace.

7. Your offer includes one double bedroom based on two sharing, welcome drink on arrival and half board (excludes alcohol) for two people in one of our metropolitan Hotels International Dubai. Including transfer to and from Dubai Airport.

8. Metropolitan Hotels International trading as Monkey Island Hotel do not accept liability whatsoever for any lost property, damages, personal accident, injury or death howsoever caused.
   

9. This offer is valid for six months from the date of the corporate event.

10. The duration of the holiday is seven days (six nights).

11. When booking we will require sight of your original passports. If your nationality requires a Visa to visit the U.A.E. the cost of this will be your responsibility and will be added to your room expenses in your selected Dubai Hotel. (Entry to Dubai is subject to UAE immigration law and regulations).

12. Terms and Conditions may vary from time to time, ensure you check your final arrangements with Sales Office at least one week prior to departure.